Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tasifkhan0805@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tasifkhan0805@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tasifkhan0805@gmail.com.

Return & Exchange Policy – Vaivene

At Vaivene, we prioritize customer satisfaction and ensure that every product is delivered with care. To maintain a smooth shopping experience, we have outlined our Return & Exchange Policy below:

Please check the product in front of the delivery agent. There is no option of return after the delivery agent has left.

There is no option to cancel the order once it has been confirmed.

Note: If you are unable to check the product in front of the delivery agent, please make sure to record a video while unpacking the product. Check if there are any defects or if any product is missing.

If you send us the video, we will process the exchange/resend the missing product, Without a video/picture, product exchange or missing item issues will not be accepted.

1. Defective or Wrong Product

  • If you receive a defective, damaged, or wrong product, you must share clear photo/video proof with us within 2 days of delivery.
  • Once verified, we will send you a new replacement product at no extra cost.
  • Return shipping and re-delivery charges will be fully covered by Vaivene.

2. Size Issues / Wrong Fit

  • If you wish to exchange your product for a different size, the item must be:
    • Unused, unworn, and in 100% original condition
    • With all tags, labels, and packaging intact
  • Once approved, we will send you the correct size.
  • In this case, the delivery charge will be borne by the customer.

3. General Terms

  • All exchange requests must be placed within 7 days from the date of delivery.
  • Products that are used, washed, altered, or damaged by the customer will not be eligible for return or exchange.
  • Refunds are not applicable; only exchange or replacement is provided under this policy.
  • After completion of delivery, there is no refund or return policy.

💡 For any issues, please contact our support team via WhatsApp – +880 1940-133368 with your order details and proof. Our team will assist you promptly.

Thank you for shopping with Vaivene – your trust means everything to us!